Old Town Trolley Tour FAQ's

 

What else is included in the ticket price?

The Old Town Trolley Tour currently includes FREE admission to the Old State House Museum, an excellent history museum that is part of the Freedom Trail, and a FREE full-color souvenir Guide to Boston containing detailed information and detachable postcards. Go to Boston Tours for more information about these exclusive added-value items.

How much knowledge do the conductors have about Boston?

You will be amazed at how knowledgeable the conductors are, and what great storytellers and entertainers they are, too! All of the tour conductors go through a rigorous six-week training program to insure that their tour is safe, their information is accurate, and their customer service is outstanding.

Are the tours narrated?

Yes, the Old Town Trolley is fully narrated by knowledgeable, expert guides. However, an Old Town Trolley Tour is more than just a narration, it’s an experience! You’ll hear sound effects, have the opportunity to win trivia prizes, and much more.

Can I get on and off wherever I want?

Yes! This is one of the most unique and enjoyable aspects of an Old Town Trolley Tour. You can hop off and hop back on at 18 different stops around the city, sightseeing at your own pace.

Do I have to start at Stop #1?

You may start your Old Town Trolley Tour at any of the 18 convenient stops. Click on Boston Map and Stops to see a list of the stops, with information about the attractions and points of interest at each stop.

Do you go to Fenway Park?

Yes! In fact, Stop #9 Fenway Park is located directly next to “America’s most beloved ballpark” and is one of the most popular stops on the tour.

Do you offer a discount if I want to ride a second day?

Yes! In fact it’s impossible to see EVERYTHING in Boston in one day. That’s why we offer a specially priced second-day ticket for only $17.

How long does a full tour of Boston take if I don’t get on and off at all?

The Old Town Trolley Tour is approximately 1 hour and 50 minutes if you ride the tour all the way around without getting off and on.

What is the refund policy?

Old Town Trolley Tours work hard to provide a fun, informative vacation experience for all guests. Rather than just visiting the city, it is a goal to have you to relive history as the expert conductors share with you the stories of the people and places that make up the great history of Boston.

Because they believe so strongly in the quality of our tours, they offer a 100% money back guarantee with no questions asked. If you are dissatisfied with your tour experience for any reason, contact the Customer Service Center and for a refund of your money.

Are the trolleys handicap-accessible?

A certain number of the trolleys are equipped with hydraulic wheelchair lifts. We do ask that you call ahead to arrange use of these vehicles.

Are the Trolleys enclosed?

The trolleys are open-air vehicles, but have plastic “isinglass” windows that can roll up or roll down depending on the weather conditions.

Do you go by Harvard University?

Harvard University is located in Cambridge, Massachusetts, and is not part of the regular trolley tour route. However, the tour does stop in Cambridge at Stop #7, and Harvard can be easily accessed from that stop by taking the red line subway.

Do you run the tours in inclement weather?

Yes, the tours operate rain or shine, hot or cold, year-round.

Are the trolleys air-conditioned?

The trolleys are open-air vehicles which allow for optimal sightseeing and picture-taking.

Do you travel along the Freedom Trail?

The Freedom Trail is a self-guided walking tour that takes in different historical Boston sites. The trolley tour gets you close to many of the sights along the Freedom Trail, as well as all the other major points of interest around the city of Boston. However, the trolley does not follow the Freedom Trail exactly.

How many stops do you make?

There are 18 stops on the tour, which are conveniently located at or near all the major points of interest. Click on Boston Map and Stops to see a list of the stops and for information about the attractions and points of interest available at each stop.

How many times can I go through the loop?

You may ride the Old Town Trolley Tour around as many times as you wish. However, we recommend that you get off and on as you go and take advantage of the sights. Many of the attractions will get increasingly busy as the day wears on, so it’s often best to take advantage of the stops as you go. In addition, you will hear essentially the same information presented each time you go around on the tour, although presented by each driver with his or her own style and flair.

How often does the trolley pass each stop?

Old Town Trolley Tours of Boston operates the city’s largest fleet of sightseeing vehicles, and this allows us to pick up and drop off more frequently than any other trolley company. The frequency of the trolleys depends on the time of the year, and traffic and weather conditions. In addition, the trolleys tend to run more frequently on weekends than on the weekdays.

If I get off and go to a museum or attraction do you wait outside?

The trolleys go around the city in a continuous loop, allowing guests to hop off and hop on at the designated stops. When you hop off a trolley see the sights at a particular stop, that trolley will continue with the tour, and another trolley will arrive shortly to make another pick up.

What are the hours of operation?

The tour begins operating at 9:00 AM April through November. The last pick-up time is 5:00 PM.